- Posted by Linzi Davis
- On March 12, 2013
- Intelligent Virtual Assistants, Patient Engagement, Patient Experience, Virtual Health Assistants
When it comes to the future of healthcare in the U.S., there are two things of which we can be certain: (1) as baby-boomers age and the Affordable Care Act simultaneously gives newfound coverage access to millions, there will be an increasing demand for healthcare, and (2) there will be a substantial shortage of physicians and other healthcare providers to fulfill the demand.
Healthcare insurers, providers, and pharmacies will be compelled to respond to this demand by finding ways to greatly enhance their ability to extend patients’ personalized care and promote wellness.
Shown to dramatically increase patients’ willingness to take an active role in their own health, a virtual health assistant (VHA) can engage and empower patients through a sophisticated, natural-language driven conversation via a smartphone, tablet or personal computer. They’re there 24/7 to answer questions, and patients feel more comfortable making frequent contact or asking sensitive questions than they do with an actual live healthcare professional. A VHA will even be there to remind them to take medication, to offer encouragement and to provide wellness coaching.
Ready to see what an interaction with a VHA might look like? Watch the video here.