- Posted by Thomas J. Morrow, M.D.
- On April 2, 2015
- Healthcare Technology, Intelligent Virtual Assistants, User Experience
No, we aren’t talking NSA or actual wire-taps. But what if you could know exactly how providers ask about your products and discover exactly what they want to know.
When your reps and MSLs bring word back from the field about their meetings with providers, your Provider Communications team pays attention. But unless your sales force is outfitted with obtrusive go-pro cameras, it’s impossible for them to recall conversations exactly, and details slip away, never to return.
Apple’s Siri and other general-purpose virtual assistants like her were created to serve general information to the masses, and their growing popularity is a testament to conversational technology’s ability to make finding information easy. Ask Siri an off-label question about one of your products, though, and you won’t get far. But times are changing.
Using their ability to understand questions posed in everyday language, domain-specific virtual assistants can perform actions on behalf of the user. So when providers have a question about one of your products, they have instant access to answers, 24/7. Plus, since answers are exactly the same each time for each question, a virtual assistant ensures complete compliance with your policies and federal regulations.
Generate Your Own Market Data
When trained on your products, a virtual assistant engages in two-way conversation, answering on-label and off-label questions and even asking clarifying questions when faced with vague input. Providers get instant service, and you get access to a direct transcript of every interaction.
The Power of Data, Applied
With knowledge gained from provider/virtual-assistant transcripts, you’ll learn what questions providers are asking, discover any reservations or misconceptions that are present and, because virtual assistants are trainable, gain the ability to quickly expand and adjust the information you make available.
The Alme platform
Leading companies like Aetna, the US Army and Symplmed trust the Alme platform to give their customers the convenience of a domain-specific virtual assistant that delivers instant, accurate service.